Here is the page that describes the process of filing a complaint/appeal regarding your child's services: https://egov.azdes.gov/cmsinternet/main.aspx?menu=98&id=2366
Below the addresses to which you should send your complaint/appeals letters is the portion of the above-linked page that lays out the steps for filing a complaint with DES/AzEIP:
Send complaint/appeal letters to:
Arizona Center for Disability Law
5025 E Washington St, ste 202
AzEIP - Dispute
3839 N 3rd St
DDD - Disputes
1789 W Jefferson St., 4th floor
Phoenix, Az 85007
If you believe there has been any violation of the requirements and regulations of IDEA, Part C, including a violation of your child's or family's rights, you may file a complaint with DES/AzEIP.
Steps in initiating a complaint:
- You must send a written, signed complaint to:
Executive Director, DES/AzEIP
3839 N. 3rd Street, Suite 304
Phoenix, Arizona 85012
- The written, signed complaint must include a statement that there has been a violation of a requirement or regulation of IDEA, Part C, and the facts of the situation.
- The Executive Director or a designee will review the complaint and decide if it is a valid complaint. A complaint will be judged valid if the alleged violation occurred not more than one year before the date the complaint was received, unless:
- the alleged violation continues for the child or other children; or
- the person making the complaint is requesting reimbursement or corrective action for a violation that occurred not more than three years before the complaint was received.
- If the complaint is judged to be valid, then the Executive Director or a designee will review all the relevant information and will:
- conduct an on-site investigation, if necessary; and
- give the person making the complaint the opportunity to submit additional information, either orally or in writing.
The Executive Director or a designee will make an independent decision as to whether there has been a violation of IDEA, Part C and send a written copy of the decision to all parties within 60 days of receiving the complaint.